Refund policy

At Luxelite, all purchases are considered final. We do not accept returns, exchanges, cancellations, or refund requests once an order has been placed.

We encourage you to carefully review the product details, specifications, size, color, and other information before completing your purchase.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

We carefully pack and inspect orders before dispatch. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving your order.

To report an issue, please email us at support@luxelite.in with:

Your order number
Clear photos of the product received
Clear photos of the packaging
A brief description of the issue

Our team will review the issue and, where applicable, provide an appropriate resolution.

NO RETURNS

We do not accept returns for reasons including, but not limited to:

Change of mind
Incorrect product selection
Incorrect size or color selected by the customer
Product no longer wanted
Product not meeting personal expectations
Minor differences in color or appearance due to screen/display settings
Incorrect address or delivery information provided by the customer

Please make sure all product information is reviewed carefully before placing your order.

NO EXCHANGES

We do not offer product exchanges. If you receive the correct product in acceptable condition, it cannot be exchanged for another product, size, color, or design.

ORDER CANCELLATIONS

Orders cannot be cancelled once they have been confirmed and processed for fulfillment.

If you need assistance with your order, please contact us as soon as possible at support@luxelite.in. While we cannot guarantee that changes can be made, we will review the request based on the order status.

REFUNDS

Luxelite does not provide refunds for purchased products, except where a resolution is required for a confirmed damaged, defective, or incorrect item and is approved by our team.

Any approved resolution will be determined on a case-by-case basis after reviewing the issue and supporting evidence provided by the customer.

DELIVERY ISSUES

If your order arrives damaged or you believe you have received the wrong item, please contact us promptly after delivery with your order details and supporting photographs so that we can investigate the issue.