FAQs

Welcome to Luxelite. Here are answers to some of the questions we get asked most often. If you can't find what you're looking for, we're always happy to help.

About Luxelite

What is Luxelite?

Luxelite is a home décor and lifestyle brand created for people who believe beautiful spaces are made through the details. We curate stylish and functional pieces for your living room, bedroom, dining area, kitchen, bathroom, walls, and lighting.

What products do you sell?

Our collections include:

Living room décor
Bedroom décor
Dining & kitchen accessories
Bathroom accessories
Wall décor
Decorative lighting
Home organization and storage
Artificial flowers and plants
Decorative accents and accessories

How do I choose the right décor for my home?

Start with the space you want to refresh and think about the mood you want to create. You can mix different textures, shapes, materials, and lighting to add depth and personality. Our collections are designed to make it easy to find pieces that complement a variety of interiors.

Orders

How can I place an order?

Simply browse our website, choose the products you'd like, add them to your cart, and proceed to checkout. Follow the instructions to enter your delivery and payment details.

Can I modify or cancel my order after placing it?

If you need to make changes to your order, contact us as soon as possible at support@luxelite.in. We’ll do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.

How will I know if my order has been confirmed?

Once your order is successfully placed, you should receive an order confirmation at the email address provided during checkout.

Can I order multiple products together?

Yes. You can add multiple products to your cart and place them as a single order. Depending on the products and fulfillment process, items may occasionally arrive in separate packages.

Shipping & Delivery

Where does Luxelite deliver?

We currently deliver across India.

How long will my order take to arrive?

Delivery times can vary depending on your location, product availability, and the shipping partner handling your order. You’ll receive relevant shipping and tracking information once your order has been dispatched.

How can I track my order?

Once your order has been shipped, tracking details will be shared with you through the contact information provided at checkout.

What happens if my order is delayed?

While we work with our shipping partners to ensure timely delivery, occasional delays can occur due to weather, logistics, high-volume periods, or other unforeseen circumstances.

If your order appears significantly delayed, contact us at support@luxelite.in and our team will help you check its status.

What if I entered the wrong shipping address?

Please contact us immediately at support@luxelite.in if you notice an incorrect address. If the order has not yet been processed, we’ll do our best to update it. Once an order has been shipped, changes may no longer be possible.

Returns & Exchanges

Can I return a product?

We want you to love what you receive. If your product arrives damaged, defective, or has an issue, please contact us at support@luxelite.in with your order details and photographs of the product.

What should I do if my product arrives damaged?

Please contact us as soon as possible after receiving your order. Include:

Your order number
Photos of the package
Clear photos of the damaged product
A brief description of the issue

Our team will review the issue and guide you through the next steps.

Can I exchange a product?

Exchange eligibility depends on the product and the circumstances. Please contact support@luxelite.in with your order details, and we'll let you know what options are available.

Are all products eligible for returns?

Return eligibility may vary depending on the product category and condition. Products generally need to be unused and in their original packaging where applicable.

Please contact us before sending anything back so our team can confirm the appropriate process.

Payments

What payment methods do you accept?

Available payment methods will be displayed during checkout. You can select the option that is most convenient for you.

Is my payment information secure?

We use secure payment processing through our checkout system. Your payment details are handled through the relevant payment provider and are not stored by Luxelite in an unsecured manner.

Will I receive an invoice for my order?

Order and payment information will be provided through the contact details associated with your purchase.

Products

Will the product look exactly like the pictures?

We make every effort to display products as accurately as possible. However, slight differences in colour, texture, finish, or appearance may occur due to lighting, photography, screen settings, or the nature of certain materials.

Do artificial plants and flowers require maintenance?

Artificial plants and flowers are designed to provide the look of greenery without regular watering or maintenance. Occasional gentle dusting can help keep them looking fresh.

Are your decorative products suitable for gifting?

Absolutely. Many of our décor pieces can make thoughtful gifts for housewarmings, birthdays, anniversaries, festive occasions, or simply to brighten someone's home.

Are product dimensions available?

Yes. Product dimensions and other relevant specifications are provided on individual product pages whenever applicable. We recommend checking these details before placing your order, especially for furniture accents, wall décor, lighting, and storage products.

Candles & Lighting

Are your candles scented?

Some of our candles are scented, while others may be primarily decorative. Please refer to the individual product page for specific product details.

Can I use decorative lamps as my primary lighting?

This depends on the particular lamp. Some products are designed primarily as ambient or decorative lighting, while others can provide functional illumination. Please check the specifications on the individual product page.

Are rechargeable lamps easy to use?

Rechargeable decorative lamps are designed for convenient, flexible use without needing to remain connected to a power outlet. Charging and usage information will vary by product.